Code of Conduct

As a large member of the Internet Service Providers Association, ISPA, MTN Business adheres to their Code of Conduct.

Terms & Conditions

Disclaimer

This Web site is intended solely for the provision of information for MTN Business and may not be used for any other purpose without the prior written consent of MTN Business.

While every effort is made to ensure accuracy of the information, MTN Business will not be responsible for any reliance upon any information contained in the Web site.

Information Act

 

MTN (PTY) LTD trading as MTN Business
MANUAL PRODUCED IN TERMS OF
SECTION 51 OF THE PROMOTION
OF ACCESS TO INFORMATION ACT

Table of Contents

Preamble
Postal and Street Addresses for Information Officer
Telephone and Fax Numbers for Information Officer
Electronic Mail Address for Information Officer

Preamble
The information in this manual pertains to Mobile Telephone Networks(Pty)Ltd trading as MTN Business.

Registration Number 1993/001436/07.

Provides Internet Services and Access to corporate customers.

In terms of Section 51(2) of the Promotion of Access to Information Act No.2 of 2000 ("the Act"), the head of a private body may, on a regular basis, update this manual. Based on the provisions of this section, Mobile Telephone Networks (Pty) Ltd trading as MTN Business. will as and when it deems it necessary update and/or amend this manual.

The heads of Mobile Telephone Networks (Pty) Ltd trading as MTN Business have delegated their functions under this Act to the Legal Department of Mobile Telephone Networks (Pty) Ltd trading as MTN Business.

The reference to any information in addition to that specifically required in terms of Section 51 of the Act does not create any right or entitlement (contractual or otherwise) to receive such information, other than in terms of the Act.

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Requirements in Terms of Section 51(1)(a)

Postal and Street Address for Information Officer 
Mobile Telephone Networks (Pty) Ltd trading as MTN Business
Private Bag 9955
Cresta
2118

Mobile Telephone Networks (Pty) Ltd trading as MTN Business
216 - 14th Avenue

Telephone and Fax Numbers for Information Officer

Telephone: (+27) 11 912 3216 
Fax: (+27) 11 912 3168

Electronic Mail Address for Information Officer

PAIA@mtn.co.za

PROMOTION OF ACCESS TO INFORMATION ACT

SECTION 51 MANUAL

1 INTRODUCTION

This manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) (“the Act”). The Act gives effect to the provisions of Section 32 of the Constitution, which provides for the right of access to information held by the State and to information held by another person that is required for the exercise and / or protection of any right.

The reference to any information in addition to that specifically required in terms of Section 51 of the Act does not create any right or entitlement (contractual or otherwise) to receive such information, other than in terms of the Act.

The information in this manual pertains to Mobile Telephone Networks (Pty) Ltd trading as MTN Business, ("MTN Business").

Registration Number 1993/001436/07.

MTN Business provides Internet Services and Access to corporate customers.

In terms of Section 51(2) of the Promotion of Access to Information Act No.2 of 2000 ("the Act"), Private bodies such as MTN Business are required to compile and publish a manual with the information as set out herein.

In terms of Section 51(2) of the Act, the head of a Private Body may, on a regular basis, update this manual. Based on the provisions of this section, MTN Business will as and when it deems it necessary update or amend this manual.

The heads of MTN Business have delegated their functions under this Act to the Legal and Regulatory Department, which has appointed an Information Officer.

2 AVAILABILITY OF THIS MANUAL

A copy of this Manual is available on our website at http://www.mtnbusiness.co.za/Legal/Pages/default.aspx or by sending a request for a copy to the Information Officer by email at PAIA@mtn.co.za . The Manual may also be obtained from our head office, the South African Human Rights Commission (“SAHRC”) at the addresses set out below. This Manual will be updated from time to time, as and when required.

3 HOW TO REQUEST ACCESS TO RECORDS HELD BY MTN BUSINESS

Requests for access to records held by MTN Business must be made on the request forms (http://www.mtn.co.za/Support/Legal/Pages/PAIA.aspx) that are available from our website and office, from the SAHRC website (http://www.sahrc.org.za).

A request fee may be payable (the schedule of fees will be sent to you by the Information Officer on request). You can submit a request without paying the request fee but please note that payment of the prescribed fees must be made before the request will be processed.

Requests for access to records must be made to our Information Officer at the address, fax number or electronic mail address provided for below.

The requester must provide sufficient detail on the request form to enable the Information Officer to identify the record and the requester. The requester should also indicate which form of access is required and indicate if he or she wishes to be informed in any other manner and state the necessary particulars to be so informed.

The requester must identify the right that he or she is seeking to exercise or protect and provide an explanation of why the requested record is required for the exercise or protection of that right.

If a request is made on behalf of a person, the requester must then submit proof of the capacity in which the requester is making the request to the satisfaction of the Information Officer of MTN Business.

The standard form that must be used for the making of requests can be accessed here(http://www.mtn.co.za/Support/Legal/Documents/paia_form.pdf). Not using this form could cause your request to be refused (if you do not provide sufficient information or otherwise) or delayed.

Further requirements to be adhered to when a request is made in terms of the Act can be found here
(http://www.mtn.co.za/Support/Legal/Documents/Memo-PAI+Act.pdf).

Kindly note that all requests to MTN Business will be evaluated and considered in accordance with the Act. Publication of this manual and describing the categories and subject matter of information held by MTN Business does not give rise to any rights (in contract or otherwise) to access such information or records except in terms of the Act.

4 CONTACT DETAILS

Requirements in terms of Section 51(1) (a) of the Act

4.1 Postal and street addresses for Information Officer

Postal Address:

Mobile Telephone Networks (Pty) Ltd trading as MTN Business
Private Bag 9955
Cresta
2118

Physical Address:

Mobile Telephone Networks (Pty) Ltd trading as MTN Business
216 - 14th Avenue
Fairland
Roodepoort
2195

4.2 Phone number for the Information Officer
Telephone: (27) (11) 912 3216

4.3 Fax number for the Information Officer
Fax: (27) (11) 912 3168

4.4 Electronic mail address for Information Officer
PAIA@mtn.co.za

5 HOW TO ACCESS THE GUIDE AS DESCRIBED IN SECTION 10 OF THE ACT

Section 10 of the Act imposes a duty on the Human Rights Commission to "compile in each official language a guide containing such information, in an easily comprehensible form and manner, as reasonably required by a person who wishes to exercise any right contemplated in the Act. This Guide has to be published on 15 August 2003.

Details on how to obtain access to the mentioned guide were at the time of publication of this Manual not available.

Enquiries regarding the Guide can be addressed to the SAHRC, the contact details of which are as follows:

• Post:
                 The South African Human Rights Commission
                 Braampark Forum 3
                 33 Hoofd Street
                 Braamfontein
• Tel:         (+27) 11 877 3600
• Website: www.sahrc.org.za
• E-mail:    info@sahrc.org.za or nmolefe@sahrc.org.za

Further information regarding the SAHRC contact details can be obtained by visiting www.sahrc.org.za, contact us section.

6 RECORDS AVAILABLE IN TERMS OF ANY OTHER LEGISLATION

Information is furnished in terms of legislation other than the promotion of access to information act, as and when requested in terms of the relevant legislation below:

Income Tax Act 58 of 1962
Value Added Tax Act 89 of 1991
Labour Relations Act 66 of 1995
Basic Conditions of Employment Act 75 of 1997
Employment Equity Act 55 of 1998
Electronic Communications and Transactions Act 25 of 2002.
Electronic Communications Act 36 of 2005
ICASA Act 13 of 2000
Film and Publications Act 65 of 1996
Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 as amended
Criminal Procedure Act, 1977, Act 51 of 1977;
Prevention of Organised Crime Act, Act 121 of 1998;
Public Prosecution Authority Act, Act 32 of 1998;
Inside Trading Act, Act 135 of 1998
Pension Funds Act, Act 24 of 1956
Basic Conditions of Employment Act, Act 75 of 1997
Unemployment Insurance Act, Act 30 of 1966
Skills Development Act, Act 97of 1998
Skill Development Levies Act, Act 9 of 1999
Companies Act, Act 61 of 1973 (as amended by the Companies Act, Act 71 of 2008)
Competition Act, Act 89 of 1998
Consumer Protection Act, Act 68 of 2008
Occupational Health and Safety Act, Act 85 of 1993
National Environmental Management: Waste Act, No 59 of 2008
National Environmental Management Act, No 107 of 1998

7 CATERGORIES AND SUBJECT MATTER OF RECORDS HELD BY MTN BUSINESS

MTN Business maintains records on the following categories and subject matters.However, please note that recording a category or subject matter in this Manual does not imply that a request for access to such records would be honoured. All requests for access will be evaluated on a case by case basis in accordance with the provisions of the Act.

 

Department with MTN Business	Description of categories or subject matter of records held
Company Secretary	§  Compliance with Corporate Governance (King Commission) §  Memorandum and Articles of Association §  Company Register §  Shareholders Agreement §  Share Incentive Schemes / Trusts §  Share Certificates §  Debt securities §  Register of debenture holders §  Board Meetings: §  Attendance register §  Resolutions §  Presentations by various divisions §  Minute books §  Delegation of Authorities §  Financial Reports §  Directors' records §  Profiles of subsidiary companies §  General correspondence
Finance	§  Credit / Debit Notes §  Journals, Ledgers & Balance Sheets §  Income Statements §  Banking records §  Trial Balance Statements §  Cash Flow Statements §  Tax invoices / returns §  Salary information §  Auditors Report §  Internal Policies & Procedures §  General correspondence
Administration	§  Suppliers §  Debtors and Creditors §  Insurance Policies §  Lease Agreements §  Office Building Structures §  Tender Contracts §  Employees travel records §  Internal Policies and procedures §  General correspondence
Human Resources	§  Employee's personal details §  Job Profiles §  Division and Cost Centres §  Remuneration §  Medical Aid §  Employee Benefits §  Employment equity records §  Disciplinary records §  Job competency profile §  Employee performance contract §  Training records / Skills development plans §  Internal Policies and Procedures §  General correspondence
Commercial Legal	§  Contracts / Agreements §  Litigation Records §  Insurance Policies §  Intellectual property §  Movable and immovable property record §  Administration of Legislation §  Internal Policies and Procedures §  General correspondence
Corporate Affairs	§  Internal Publications §  Media Liaison §  Internal Policies and Procedures §  General correspondence
Sales and Marketing	§  Customer Invoices §  Itemised Bills §  Internal policies and procedures §  General correspondence
Customer Support Centre	§  Customer database §  Customer records §  Financial records of customer §  Customer complaints/queries §  Customer liaison §  Compliment records §  Internal Policies and procedures §  General correspondence
Network	§  Network systems §  Network performance records §  List of all Points of Presence and leases §  Local Authority Approvals §  Point of Presence upgrade information §  Call data records (date, time, duration and number dialled) §  Internal Policies and Procedures §  General correspondence
Safety, Health and Environmental Risk Management  Incidence reports and statistics	§  Internal Policies and Procedures §  General correspondence §  Contracts / Agreements

Download: PAIA Manual_New Version_MTN Business Solutions.pdf

 Acceptable Use Policy

General Notice

By accessing this website, or by contracting with MTN Business (MTN BUSINESS) for service, you agree, without limitation or qualification, to be bound by this policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to you in connection with this service/website.

The purpose of this AUP is to comply with the relevant laws of the Republic; to specify to customers and users of our service/website what activities and online behaviour are considered an unacceptable use of the service/website; to protect the integrity of our network and to specify the consequences that may flow from undertaking such prohibited activities.

This document contains a number of legal obligations which you are presumed to be familiar with. As such, we encourage you to read this document thoroughly and direct any queries to our customer services/legal department at 0860 11 0860 / (011) 280 0600.

MTN respects the rights of our customers and users of our services to freedom of speech and expression; access to information; privacy; human dignity; religion, belief and opinion in accordance with our constitution. We undertake not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of our network.

FRAUD

"The customer agrees to ensure that its network and equipment including any PBX equipment is secure and protected from unsolicited and unauthorized use such as fraudulent use thereof and in the event of any such unsolicited or unauthorized use occurring, all fees shall be paid by the customer to MTN Business for use of the services regardless of whether the purchase or use of the services was fraudulent or not. MTN Business shall have the right at any time to immediately suspend or terminate a service to protect against fraud or to protect the integrity of the MTN Business network”.

ISPA membership and Code of Conduct

MTN BUSINESS confirms that in compliance with section 72 of the Electronic Communications and Transactions Act 25 of 2002, MTN BUSINESS is a member of the Internet Service Providers' Association (ISPA) and has adopted and implemented the association's official Code of Conduct, which can be viewed at http://www.ispa.org.za/code.

Unlawful Use

MTN BUSINESS' services/website may only be used for lawful purposes and activities. We prohibit any use of our website/network including the transmission, storage and distribution of any material or content using our network that violates any law or regulation of the Republic. This includes:

1. Any violation of local and international laws prohibiting child pornography; obscenity; discrimination (including racial, gender or religious slurs) and hate speech; or speech designed to incite violence or hatred, or threats to cause bodily harm.
   
2. Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material.
   
3. Any violation of Intellectual Property laws including materials protected by local and international copyright, trademarks and trade secrets. Moreover MTN BUSINESS cannot be held liable if you make any unlawful use of any multimedia content accessed through the MTN BUSINESS network, whether for commercial or noncommercial purposes.
   
4. Any violation of the individual's right to privacy, including any effort to collect personal data of third parties without their consent.
   
5. Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes; the impersonation of another subscriber without their consent; or any attempt to enter into a transaction with MTN BUSINESS on behalf of another subscriber without their consent.
   
6. Any violation of the exchange control laws of the Republic.
   
7. Any activity that results in the sale, transmission or distribution of pirated or illegal software.
   
8. Failing to respond to a request by a recipient of unsolicited mail to be removed from any mailing or direct marketing list and continuing to send unsolicited mail following such a request for removal.
9. Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, MTN BUSINESS will assist foreign law enforcement agencies (LEA) in the investigation and prosecution of a crime committed using MTN BUSINESS' resources, including the provisioning of all personal identifiable data.

Prohibited Activities

The following sections outline activities that are considered an unacceptable use of MTN BUSINESS's services/network/website and also detail the guidelines for acceptable use of certain facilities/services, as the case may be.

Threats to Network Security

Any activity which threatens the functioning, security and/or integrity of the MTN BUSINESS network is unacceptable. This includes:

• Any efforts to attempt to gain unlawful and unauthorised access to the network or circumvent any of the security measures established by MTN BUSINESS for this goal
• Any effort to use MTN BUSINESS equipment to circumvent the user authentication or security of any host, network or account ("cracking" or "hacking")
• Forging of any TCP-IP packet header (spoofing) or any part of the header information in an email or a newsgroup posting
• Any effort to breach or attempt to breach the security of another user or attempt to gain access to any other person's computer, software, or data without the knowledge and consent of such person
• Any activity which threatens to disrupt the service offered by MTN BUSINESS through "denial of service attacks"; flooding of a network, or overloading a service or any unauthorised probes ("scanning" or "nuking") of others' networks.
• Any activity which in any way threatens the security of the network by knowingly posting, transmitting, linking to or otherwise distributing any information or software which contains a virus; Trojan horse; worm, lock, mail bomb or other harmful, destructive or disruptive component
• Any unauthorised monitoring of data or traffic on the network without MTN BUSINESS' explicit, written consent
• Any unsolicited mass mailing activity including direct marketing; spam and chain letters for commercial or other purposes, without the consent of the recipients of those mails
  

Public Space and Third Party Content and sites

In reading this AUP or in signing a service contract with MTN BUSINESS, you acknowledge that MTN BUSINESS has no power to control the content of the information passing over the Internet and its applications, including e-mail; chatrooms; news groups; or other similar fora, and that MTN BUSINESS cannot be held responsible or liable, directly or indirectly, for any of the abovementioned content, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any such content.

Our services also offer access to numerous third party webpages. You acknowledge that we exercise absolutely no control over such third party content, or sites and in such cases, our network is merely a conduit or means of access and transmission. This includes, but is not limited to, third party content contained on or accessible through the MTN BUSINESS network websites and web pages or sites displayed as search results or contained within a directory of links on the MTN BUSINESS network. It remains your responsibility to review and evaluate any such content, and that any and all risk associated.

Access to public Internet spaces, such as bulletin boards, Usenet groups, chat rooms and moderated forums is entirely voluntary and at your own risk.

MTN BUSINESS employees do not moderate any of these services, or your communications, transmissions or use of these services. We do not undertake any responsibility for any content contained therein, or for any breaches of your right to privacy that you may experience as a result of accessing such spaces.

Unsolicited, Spam and Junk mail

Spam and unsolicited bulk mail are highly problematic practices. They affect the use and enjoyment of services by others and often compromise network security. MTN BUSINESS will take swift and firm action against any user engaging in any of the following unacceptable practices: 

1. Sending unsolicited bulk mail for marketing or any other purposes (political, religious or commercial) to people who have not consented to receiving such mail
   
2. Operating or maintaining mailing lists without the express permission of all recipients listed
   
3. Failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients
   
4. Using MTN BUSINESS' service to collect responses from unsolicited e-mail sent from accounts on other Internet hosts or e-mail services, that violate this AUP or the AUP of any other Internet service provider
   
5. Including MTN BUSINESS' name in the header or by listing an IP address that belongs to MTN BUSINESS in any unsolicited email sent through MTN BUSINESS' network or not
   
6. Failure to secure a customer's mail server against public relay as a protection to themselves and the broader Internet community. Public relay occurs when a mail server is accessed by a third party from another domain and utilised to deliver mails, without the authority or consent of the owner of the mail-server. Mail servers that are unsecured against public relay often become abused by unscrupulous operators for spam delivery and upon detection such delivery must be disallowed. MTN BUSINESS reserves the right to examine users' mail servers to confirm that no mails are being sent from the mail server through public relay and the results of such checks can be made available to the user. MTN BUSINESS also reserves the right to examine the mail servers of any users using MTN BUSINESS's mail servers for "smarthosting" (when the user relays its mail via a MTN BUSINESS mail server to a mail server of its own) or similar services at any time to ensure that the servers are properly secured against public relay. All relay checks will be done in strict accordance with MTN BUSINESS' privacy policy
   Protection of Minors

MTN BUSINESS prohibits customers from using MTN BUSINESS' service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography.

Privacy and Confidentiality

MTN BUSINESS respects the privacy and confidentiality of our customers and users of our service. Please review our privacy policy which details how we collect and use personal information gathered in the course of operating this service.

User Responsibilities

Customers are responsible for any misuse of MTN BUSINESS' service. It is the customer's responsibility to ensure that unauthorised persons do not gain access to or misuse MTN BUSINESS' service.

MTN BUSINESS urges customers not to reply to unsolicited mail or "spam", not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the customer and MTN BUSINESS cannot be held liable for the Customer being placed on any bulk mailing lists as a result.

Where the customer has authorised a minor to use any of the MTN BUSINESS' services or access its websites, you accept that as the parent/legal guardian of that minor, you are fully responsible for: the online conduct of such minor; controlling the minor's access to and use of any services or websites; and the consequences of any misuse by the minor, including but not limited to transactions entered into by the minor using such access.

MTN BUSINESS cannot be held liable for any business dealings you have with any third parties on the Internet, including any vendors, or advertisers found on, or through the MTN BUSINESS network. Further, MTN BUSINESS assumes no responsibility whatsoever for any charges you or any user of your account incurs when making purchases or other transactions in this manner. Further, the responsibility for ensuring compliance with all applicable customs and exchange control laws in connection with any such transactions shall be the customer's.

Notice and Take-down Procedures

MTN BUSINESS confirms that it has a procedure in place for the notice and take-down of illegal material. In compliance with section 77 of the Electronic Communications and Transactions Act (No. 25 of 2002) MTN BUSINESS' designated agent for this process is the Internet Service Providers' Association to receive notifications of infringements as defined in the Act.

For further details contact the Internet Service Providers' Association: 

• Postal address:
  PO Box 3423,
  Parklands, 2121
  
• Physical address: 11 Coetzee Street, Minnebron, Brakpan
  Voice: +27 11 314 7751
  Fax: +27 11 678 2097
  Email: takedown@ispa.org.za

Customers are also notified of the content and procedures of the ISPA Code of Conduct (http://www.ispa.org.za/code) which may be used against any Internet service provider who fails to comply with the code of conduct. We urge you to familiarise yourselves with this code.

Complaints and procedures

It is the customer's responsibility to familiarise himself or herself with the procedure set out below and report any cases of violation of this AUP to MTN BUSINESS' designated complaints handling agent.

Please note that MTN BUSINESS cannot handle complaints concerning networks or users that do not have service contracts with us or our affiliates, or are outside of our control.

In order for MTN BUSINESS to thoroughly investigate the complaint and take appropriate action, all complaints must be in writing, via fax or e-mail and contain as much information as possible, including, but not limited to: 

the origin of abuse or offence, including the website, full mail headers, relevant logfile extracts etc.

• any contact details for the source of the complaint
• a brief explanation why the incident is considered to be an offence

MTN BUSINESS discourages anonymous complaints being made via this service, and urges complainants to supply their name and contact details to us. Such information will not be released, except where required by law enforcement. Anonymous complaints will however be acted upon as long as sufficient detail as outlined above is supplied.

Action following breach of the AUP Action following breach of the AUP Upon receipt of a complaint, or having become aware of an incident, MTN BUSINESS may take any of the following steps: 

• In the case of a network, inform the user's network administrator of the incident and request the network administrator or network owner to deal with or address the incident in terms of this AUP and the ISPA Code of Conduct
• In severe cases suspend access of the user's entire network until abuse can be prevented by appropriate means
• In the case of individual users, warn the user; suspend the user's account and/or revoke or cancel the user's network access privileges completely
• In all cases, charge the offending parties for administrative costs as well as for machine and human time lost due to the incident
• Assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP
• Institute civil or criminal proceedings
• Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users' details to law enforcement agencies
  

Reservation and Non Waiver of Rights

MTN BUSINESS reserves the right to take action against any individuals, companies or organizations that violate any of the prohibited activities set out herein, or engage in any illegal or unlawful activity while accessing our services, to the fullest extent of the law.

MTN BUSINESS reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over our network.

MTN BUSINESS reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorised attempts to tamper with our site or cause damage to our property.

MTN BUSINESS reserves the right to suspend, revoke or cancel MTN BUSINESS' services to the customer/user if the safety and integrity of MTN BUSINESS' resources are placed at risk in continuing to provide service to the subscriber/user.

MTN BUSINESS reserves the right to remove any information or materials in whole or in part, that, in MTN BUSINESS' sole discretion, is deemed to be offensive, indecent, or otherwise objectionable.

MTN BUSINESS does not undertake to guarantee the security of any data passing through its networks. Although MTN BUSINESS will provide a "best effort" service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties to safeguard their data, and MTN BUSINESS cannot be held liable for any loss or damage arising as result of the failure to do so.

MTN BUSINESS does not waive its right to enforcement of this AUP at any time, or prejudice its right to take subsequent action, should MTN BUSINESS fail, neglect or elect not to enforce a breach of the AUP at any.

MTN BUSINESS reserves the right to add, delete, or modify any provision of this policy at any time without notice.

Please send reports of any activity in violation of this Policy to: abuse@mtnbusiness.co.za

Privacy Policy

Introduction

Thank you for taking the time to review our Privacy Policy. At times, MTN Business (MTN BUSINESS) may collect certain personal information about clients and visitors to websites hosted by us. Such information will include both identifiable personal data, as well as non-identifiable personal information. Identifiable personal information will be collected when you sign a contract for service with us, or use our website for a transaction or subscription service. Non-identifiable information is gathered automatically when you visit our website or those websites hosted by us, and stored for use in our system.

The purpose of this privacy policy is to explain to clients and users what types of information we may collect and how that information is or may be used. In most cases, we collect this information to ensure network integrity and that we continue to provide you with the most relevant content and best possible service that suits your needs. In some cases, we are required by law to collect personal information about clients. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.

Confidentiality 

MTN BUSINESS respects client privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our clients and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes.

Collection of Personal Data 

• MTN BUSINESS collects personal data about our users when you visit a website hosted by us; apply for a service subscription; respond to a customer questionnaire and through the use of cookie technology. We may also combine information about you that we have with information we obtain from our business partners or affiliates.
  Use of Personal Data
• MTN BUSINESS may on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to service provision and in some cases, solicit your feedback. However, MTN BUSINESS will provide you with an option within every communication to opt out of receiving any communications of this nature or you can contact our customer services representatives to ensure that you do not receive such promotional information, at 0860 11 0860.
• MTN BUSINESS collects and shares aggregated user data with business partners, sponsors or other third parties for the purposes of developing content and ensuring relevant advertising and content, such user data will never be used to identify individual users. These business partners and affiliated companies do not have any independent right to share this information.
• MTN BUSINESS may log the websites you visit; collect IP addresses and information about your operating system and the type of browser you use for the purposes of network/system administration; to report aggregate information to our advertisers, and to audit the use of our site. This data however will not be used to identify individual users who will at all times remain anonymous.
• Any information MTN BUSINESS collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within MTN BUSINESS or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.
  Public Space (Bulletin Boards, Chat Rooms and Third-Party Sites)
• Any information that customers disclose in a public space, including on any bulletin board, chat room or any site MTN BUSINESS may host for you, is available to anyone else who visits that space. MTN BUSINESS cannot safeguard any information you disclose there.

Site Linking

MTN BUSINESS websites may contain links to sites that belong to third parties unrelated to us. MTN BUSINESS cannot be held responsible for any use of your personal information arising from you disclosing personal such information on third party sites. MTN BUSINESS cannot protect any information you may disclose on these sites and recommends that you review the privacy policy statements of those sites you visit.

Minors 

MTN BUSINESS will not enter into a service subscription contract with a minor unless such minor has explicit written consent from a parent or guardian to do so. MTN BUSINESS undertakes not to contact minors about promotional offers or for marketing purposes without a parental consent.

Reservation of Rights 

• MTN BUSINESS reserves the right to disclose information about clients where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.
• MTN BUSINESS further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.
• MTN BUSINESS reserves its rights to disclose your personal information where you have given us explicit legal written consent to do so.
• MTN BUSINESS reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorized attempts to tamper with our site or cause damage to our property.
• MTN BUSINESS reserves the right to make changes to this privacy policy or update it. Where a major change is made, clients will be informed by e-mail notification or through a notice on our website. Clients and site visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.

 Policy for Minors

Should you require any information on mechanisms for controlling and monitoring minors' access to Internet content, please go to http://www.ispa.org.za/code/protecting_minors.shtml

Websites with information on protecting minors 

• Cyberangels: World's oldest and largest Internet safety organisation
• GetNetwise: Educating parents and children about how to use the Internet safely 
• KidShield: Tools and information to create a safety net for your children online
• ProtectKids.com: Protecting children in cyberspace 
• SafeKids.com: Making your family's online experience fun and productive 
• WiredKids: Online safety for kids and teens