MTN Business is committed to understanding your business and your business needs in order to better provide you with the most suitable solutions and services.

Our focussed, customer-centric approach to business allows us to assess the appropriate deliverables required to meet and exceed your expectations.

We undertake regular Business Customer Satisfaction Surveys and engage specific focus groups to determine your perception of our service delivery.

We also know that having to speak to many different people to get one question answered is very frustrating, which is why we have implemented a single point of contact for all service, administrative, payment, repair and queries – technical and other. This ensures that we are able to meet your every demand swiftly and guarantees that there is responsibility and accountability to all customer requests.

MTN Business also provides specific support for key areas:

• MTN Business Interaction Centre
• Technical Support Interaction Centre
• Key Account Support
• Regional Support
• On-site Retail and Service Outlet
• Online Self-help through MTN Active

MTN Business has various support channels served by knowledgeable and friendly staff, and they can be contacted in the following ways:

• Dial 083 1 809 from a land-line or non-MTN number.
• Dial 809 from an MTN number.
• Email business@mtn.co.za.