We are so committed to providing your company with the best possible service that we offer tailored Service Level Agreements (SLA) to meet your business needs and desired service levels.

These SLAs are set by our dedicated Key Account Management system, and your Key Account personal manager then monitors the level of service delivery through constant feedback sessions with the account management and staff.

Key Account Management in turn has direct SLAs with our dedicated customer service division, and levels of customer service are assessed formally through Customer Service Surveys on a yearly basis, with measureable feedback to clients.