FAQ

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MTN Business Acceptable Usage Policy

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Business Needs

I need reliable high-speed internet access in the office

I need to access my calendar and email while out of the office

I need to connect my branch offices and remote employees to the corporate network

I need to reduce the risks associated with data management by housing my servers off-site

I need a managed hosting solution that guarantees uptime

FAQ

As an MTN Business customer, we want you to know everything about the services and technologies we offer. By knowing more about what we offer, you will be able to make more informed decisions that will maximise your business’ potential.

So browse through our collection of Frequently Asked Questions and find the answers you’re looking for. If, however, you feel we have not answered a specific question to your satisfaction, please contact us.

Q	Whom do I call for account or other related queries?
A	Go to the Contact Us page and select the product or products you have bought from MTN Business. You will then get the option to either call or email us.

Q	Can I upgrade my phone, and if so, when?
A	As an MTN Business client, you are entitled to an upgrade once your contract is at least 20 months old. Your account needs to be up to date, and there must be no history of bad payment.

Q	Where can I have my phone repaired?
A	Your phone can be repaired either by the manufacturer, i.e. Ericsson, Nokia or Motorola, or at any MTN Business Service Centre, MTN dealer or retail outlet.

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Can I apply for more than one phone on my account?

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What are Managed Security Services Providers?

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What is included in the MTN Business colocation offering?

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What is MTN Internet Satellite?

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Q	What is MTN BizAssist?
A	Membership to the MTN BizAssist programme provides you with access to a host of benefits such as Virtual PAs, supplier referrals, business and lifestyle e-shop business classifieds and publication and educational discounts.

Q	What number should customers call for the MTN BizAssist programme?
A	If you are an MTN Business client, call 083 123 6655 directly, free of charge; alternatively, visit www.mtnbizassist.co.za.

Q	What number do you call for customer service and support?
A	Go to the Contact Us page, select the product or products you have bought from MTN Business and you will get the option to either call us or email us.