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Microsoft Teams Direct Routing offers fixed voice calling and enables making and
receiving external phone calls on any Microsoft Teams-enabled device.

As a unified, cloud-based telephony system, Microsoft Teams Direct Routing reduces
operating costs and boosts productivity by introducing calling plan flexibility and cheaper call rates.

How Microsoft Teams Direct Routing works.

Individual users or user groups are assigned a fixed voice number which enables them to make and receive voice calls from any location directly to their Microsoft Teams-enabled device.

Choose a monthly plan.

Get a 12-, 24- or 36-month contract.

*Prices exclude voice usage charges.
The Monthly Recurring Charge (MRC) will be invoiced one month in advance and is payable a month in arrears.

A consultant will contact you soon to learn more about what your business needs.


Find out more

Help and Support

  • Microsoft Teams Direct RoutingHide

    A flexible and cost-effective way for businesses to make and receive external phone calls on any device.

  • How it worksHide

    Incoming and outgoing calls are routed between the MTN network and the Microsoft Phone System with seamless and secure transfer.

  • Licence requirementsHide

    You�ll need an add-on phone system licence for Microsoft Teams, which includes:

    • Cloud Voicemail
    • Caller ID
    • Call park and retrieve
    • Call forwarding
    • Auto attendants
    • Video calling
    • Call queues
    • Call transfer
  • Port current numbers Hide

    Existing fixed numbers can be ported at no extra cost.

  • Improve existing PBX Hide

    Microsoft Phone System elevates traditional phone lines with integrated Microsoft 365 or Office 365 features and all PBX capabilities.

  • Migrate SIP trunks Hide

    Migrate to the current Session Initiation Protocol (SIP) trunks at no additional charge.

  • Direct Routing integration Hide

    Other voice solutions are unable to be integrated.

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