Business
Personal
Afghanistan
Benin
Botswana
Cameroon
Congo-Brazzaville
Cyprus
Ethiopia
Ghana
Guinea Bissau
Guinea Conakry
Iran
Ivory Coast
Kenya
Liberia
Namibia
Nigeria
Rwanda
South Africa
South Sudan
Swaziland
Syria
Uganda
Yemen
Zambia
We use cookies to ensure you get the best experience on our website. By using our website you agree to our Cookie Policy.
A cookie is generally a tiny data file that resides on your computer, mobile phone, or other device, and allows MTN to recognise you as a user when you return to the MTN online store website using the same computer and web browser.
There are different types of cookies. Here are two examples.
A “persistent” cookie – this cookie is set once you’ve logged on to a website. The next time you visit the website, the persistent cookie will allow the website to recognise you as an existing user or registered user so you will not need to log in before using the services. However if you wish to access or change any of your payment information (like a credit card number) or your registered information, you must log in securely again with your password, even if your computer contains a persistent cookie.
A “session” cookie – this cookie is used to identify a particular visit to a website. Session cookies expire after a short time or when you close your web browser.
You can remove or block cookies using the settings in your browser, but in some cases doing so may impact your ability to use the website.
14December 2023
MTN South Africa announces postpaid price increases to enhance network resilience and customer experience
MTN South Africa today announced price increases for postpaid contracts that will take effect from 1 February 2024. The price increases come at a time when the company continues to invest in network resilience to ensure that our customers enjoy a high quality network experience, despite continued national power cuts, ongoing crime at sites and a weaker Rand against the dollar.
The adjustment encompasses an average increase of 4.3% on customers’ total monthly bills (which include all elements such as insurance, device fees, out of bundle spend, itemised billing etc). According to Monetary Policy Committee statement of November 2023, the South African Reserve Bank forecasts headline inflation of 5.0% in 2024.
“In recent years, demand for data services has grown exponentially, placing greater strain on telecoms networks. At the same time as investing to improve our extensive network infrastructure, we have had to contend with the escalating costs of ensuring resilience during loadshedding, inflationary pressure and more instances of battery theft and site vandalism,” said MTN SA Chief Commercial Officer, Ernst Fonternel.
“The price adjustment will enable us to enhance our network resilience to ensure that our customers experience improved network stability and reliability.”
Out of bundle voice rates will increase by R0.11 on average, while out of bundle data rates increase by only R0.04 per MB. Subscription fees will increase by an average of 8.8%. Device fees, insurance premiums, and add-on voice / data bundle prices will remain unchanged.
Since the end of 2022, MTN South Africa has been running an intensive network resilience programme to enhance and strengthen its network, particularly to counter the effects of consistent power cuts, along with thefts from network sites. By the end of Q1 2024, MTN will have invested R4-5 billion in the network to ensure best-in-class service.
MTN has consistently applied only inflation-related increases over the years. Increments include a 4% rise in 2019 and 5% in 2022 and 5.1% in 2023, with a notable hiatus in 2020 and 2021. However, faced with current economic pressures, MTN is adopting a cautious approach for 2024 to ensure it can continue to deliver a quality network experience to customers.
MTN acknowledges the potential impact of the price adjustments on contract customers of the price adjustments. We remain committed to delivering exceptional value and service while navigating the economic realities impacting the industry, and the country. In addition to the network enhancements, we will continue to offer a wide range of innovative products and services, ensuring customers receive the best possible experience.
The price increase for postpaid contracts will be implemented in a fair and transparent manner. MTN South Africa encourages customers to explore the various contract options available and to engage with our customer service representatives to find the most suitable plan for their needs.
To review specific price plan subscription fee and voice rate adjustment, please visit mtn.co.za
-End-
ISSUED BY:
Leigh-Ann Chetty, Senior Manager: Public Relations, MTN SA
Cell: 083 209 1310
E-mail: Leigh-Ann.Chetty@mtn.com
Mthokozisi Ndlovu, Manager: Communications and Public Relations, MTN SA
Cell: 083 209 2683
E-mail: Mthokozisi.Ndlovu@mtn.com
About the MTN South Africa
Launched in 1994, MTN South Africa is a subsidiary of MTN Group, a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code àMTNá. Our strategy is Ambition 2025: Leading digital solutions for Africaás progress.
Follow us on Twitter @MTNza
www.twitter.com/MTNza
www.linkedin.com/company/mtn
‘MTN has been exceptional in service and we at UMEME LTD find it extremely easy to recommend them to any serious business in search of a stable, reliable and competitive ISP provider.’ Nelson M. Bagenda - IT Service Delivery Manager UMEME Ltd, Uganda
‘"Une stratégie claire a tous les citoyens et à tous les employés contribue à faire avancer la societe et l'enterprise."’ Donald Kaberuka - Président de la Banque Africaine de Developpement
‘"IL faut se dire Qu'échouer N'est pas une option."’ Stanislas Zeze - CEO & Chairman de Bloomfield Investment
‘Etre Leader C'est savoir parfois partir de zéro pour atteindre la premier place.’ Habib Koné - Directeur Général de la Banque Atlantique Côte d'Ivoire
